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Refund Policy

Last updated: June 12, 2026

We want you to order with confidence. This Refund Policy explains when products purchased from Vertex Health Labs can be returned or refunded. By placing an order, you agree to this policy.

Unopened Packages — Refundable

If your product is unopened, unused, and in its original sealed condition, you may return it for a refund within 7 days of delivery. The original packaging, seals, and labeling must be fully intact.

Opened Packages — Non-Refundable

For safety, quality, and product-integrity reasons, any product that has been opened, unsealed, or used is non-refundable and non-returnable. No exceptions. Once a seal is broken we cannot accept the item back or issue a refund for it.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@vertexhealthlabs.com with your order number and clear photos. We will make it right with a replacement or refund at our discretion, even if the package was opened to discover the issue.

How to Request a Refund or Return (RMA Required)

All returns require a Return Merchandise Authorization (RMA) number. Before shipping anything back, email support@vertexhealthlabs.com with your order number and the reason for the return. If your return is eligible, we will issue you an RMA number and return instructions.

You must write your RMA number clearly on the outside of the return package and include it inside the package. Returns that arrive without a valid RMA number will be refused and will not be refunded. Do not ship any item back before you have received your RMA number from our support team.

Refund Method and Timing

Approved refunds are issued to your original payment method, or for Zelle and bank transfers, returned through the same method. Refunds are processed within 5 to 10 business days after we receive and inspect the returned item.

Return Shipping

Unless the return is due to our error (a damaged, defective, or incorrect item), you are responsible for return shipping costs. We recommend a trackable shipping method; we are not responsible for returns lost or damaged in transit.

Order Cancellations

If your order has not yet shipped, contact us as soon as possible and we will cancel it for a full refund.

Not Eligible for a Refund

  • Products that have been opened, unsealed, or used.
  • Products not returned in their original, intact condition.
  • Requests made more than 7 days after delivery.

Contact

Vertex Health Labs
Email: support@vertexhealthlabs.com