RESTOCK SUMMER SALE Buy 2, Get a FREE BAC Water  /  Buy 3, Get a FREE Vial!NEW CUSTOMER Take 20% off your first order  ·  Code: WELCOME20

Privacy Policy

Last updated: June 12, 2026

This Privacy Policy explains how Vertex Health Labs (“Vertex,” “we,” “us,” or “our”) collects, uses, and shares information when you visit vertexhealthlabs.com (the “Site”) or purchase our products. By using the Site, you agree to this Policy.

1. Who We Are

Vertex Health Labs sells research peptides and related materials for laboratory and in vitro research use only. You must be 18 years of age or older to use this Site or purchase our products.

2. Information We Collect

Information you provide to us:

  • Contact and order details: first and last name, email address, telephone number, shipping and billing address, and order history.
  • Identity and age verification: date of birth, country, and a copy of a government-issued photo ID, which we collect to confirm you are 18+ and to comply with our research-use policy.
  • Payment-related information: the payment method you select and details necessary to reconcile your payment (for example, the order number you reference when paying by Zelle or bank transfer). We do not store full card numbers.
  • Communications: messages you send us through our contact form, email, or text, and your marketing preferences.

Information we collect automatically: device and browser type, IP address, pages viewed, referring pages, and similar usage data collected through cookies and comparable technologies.

3. How We Use Information

  • To process, fulfill, and ship your orders, and to reconcile payments.
  • To verify your identity and age and enforce our research-use-only policy.
  • To provide customer support and respond to your inquiries.
  • To send transactional messages (such as order and shipping updates) and, where you have consented, marketing messages.
  • To detect, prevent, and address fraud, abuse, and security issues.
  • To comply with our legal obligations and enforce our Terms.

4. SMS / Text Messaging

If you provide your mobile number and opt in, you consent to receive recurring automated marketing and transactional text messages (SMS) from Vertex Health Labs at the number provided, including order updates, shipping notifications, and promotions. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. You can reply STOP to unsubscribe at any time, or HELP for help.

We do not sell, rent, or share your mobile phone number or SMS opt-in/consent information with any third parties or affiliates for their own marketing purposes. Mobile information is used solely to deliver the messages you requested and to support those messages. Carriers are not liable for delayed or undelivered messages.

5. Identity Verification Documents

Government-issued ID images and related verification data are stored in a restricted, non-public location and are accessible only to authorized personnel for the purpose of age and identity verification, fraud prevention, and legal compliance. We retain these records only as long as reasonably necessary for those purposes or as required by law, and then delete or de-identify them.

6. Cookies and Tracking

We use cookies and similar technologies to operate the Site, remember your cart and preferences, measure performance, and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect Site functionality.

To understand how visitors use our Site and to improve the shopping experience, we also use third-party analytics and session-replay services, including Google Tag Manager and PostHog (PostHog, Inc., with data processed on U.S.-based servers). These tools automatically collect usage data such as pages visited, links and buttons clicked, scrolling, device and browser information, and approximate location, and they may create a video-like recording of your session. To protect your privacy, sensitive information you enter is masked and is not captured in these recordings, including your payment details, email address, mailing address, and phone number; your first and last name may be visible in a recording. We use this information only to analyze and improve our Site and services, and we do not sell it. You can opt out of analytics tracking through your browser’s “Do Not Track” or global privacy control setting, or by contacting us at support@vertexhealthlabs.com.

7. How We Share Information

We share information only as needed to operate our business:

  • Service providers who act on our behalf, such as hosting, shipping carriers, payment and bank-reconciliation services, email/SMS delivery providers, and analytics, under obligations of confidentiality.
  • Legal and safety reasons, such as to comply with law, respond to lawful requests, or protect the rights, property, or safety of Vertex, our customers, or others.
  • Business transfers, such as a merger, acquisition, or sale of assets.

We do not sell your personal information. As stated above, we never share SMS opt-in or mobile contact information with third parties for marketing.

8. Data Retention

We retain personal information for as long as needed to provide our services, fulfill the purposes described in this Policy, resolve disputes, and meet legal, accounting, or reporting requirements.

9. Your Choices and Rights

You may unsubscribe from marketing emails using the link in those emails, and from SMS by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us at support@vertexhealthlabs.com.

California residents: Subject to applicable law, you may have the right to know the categories and specific pieces of personal information we collect, to request deletion, and to opt out of any “sale” or “sharing” of personal information. We do not sell personal information. To exercise these rights, contact us at the email above. We will not discriminate against you for exercising your rights.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

The Site and our products are intended only for persons 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

12. Third-Party Links

The Site may link to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices.

13. Information Storage

We store and process information in the United States. By using the Site, you understand your information will be processed in the United States.

14. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above reflects the most recent changes. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

15. Contact Us

Vertex Health Labs
Email: support@vertexhealthlabs.com