Support
Frequently Asked Questions
Shipping, storage, quality verification, and returns. Still need help? Contact us.
Are Vertex products for human use?›
No. All Vertex Health Labs products are sold strictly for laboratory and in-vitro research use only. They are not for human or veterinary use, consumption, or any diagnostic or clinical application, and they have not been evaluated by the FDA.
How is purity and quality verified?›
Every compound is tested by an independent, third-party laboratory using HPLC (for purity) and mass spectrometry (for identity). We target 99%+ purity, and a per-batch Certificate of Analysis (COA) is available for every product.
Where can I find the Certificate of Analysis (COA)?›
Each product page has a dedicated COA tab. Per-batch certificates are available there or on request, and the testing laboratory and verification date are listed directly on the certificate.
How fast do orders ship, and where do you ship?›
In-stock orders ship within 24 hours, Monday through Friday. We currently ship within the United States only. Free express ground shipping is included on orders over $200.
Is shipping discreet?›
Yes. Every order ships in plain, unmarked packaging with no product names or details on the outside.
How should these be stored?›
Lyophilized (freeze-dried) powder is stable for short periods at room temperature. For long-term storage, keep it at −20°C and protect it from light. Once reconstituted, store it refrigerated at 2–8°C and protect from light.
How are lyophilized compounds reconstituted?›
For research handling, lyophilized powder is typically dissolved using bacteriostatic water, which is available separately. The solvent is added to the vial along the inside wall and the vial is swirled gently until dissolved (not shaken). Specific protocols are determined by the researcher.
What is your return policy?›
We accept returns on unopened products within 7 days of delivery. For safety and product-integrity reasons, opened or used vials cannot be returned. Contact us to start a return.
What payment methods do you accept?›
We accept major credit and debit cards (Visa, Mastercard, American Express, and Discover) through a secure, fully encrypted checkout.
Do I need an account to order?›
An account is created automatically at checkout so you can track orders and reorder quickly. Returning customers can log in at checkout, or use a one-click email login link, no password required.
⚗For Research Use Only — Not for Human Consumption. Products sold on this site have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. For laboratory research purposes only. Must be 21 years of age or older to purchase.
